ReplyScope AIYour accountReplyScope AI terms · Updated November 9, 2026
Straightforward terms for early access.
Provider and scope
ReplyScope AI is provided by Yuxuan Cui, trading as Fieldkit Studio. It helps prepare customer-support answers from knowledge you approve. You remain responsible for the information you upload, the answers you approve and your use of the service. Generated answers can be inaccurate; review the text and source references before using a reply.
Free trial
Eligible new workspaces receive a one-time allowance of up to 25 completed AI replies for 7 days from workspace creation. Eligible existing free accounts can start the trial from Account. Website and email AI replies share this allowance. The trial ends when its time or answer allowance is used. It does not renew, charge you or become a paid subscription. Creating or resetting a workspace does not restart the trial. Payments and new paid-plan activation are currently paused.
Usage and availability
Each completed model-generated response, including a proposed review draft or regenerated reply, consumes one AI reply. Fixed greetings and failed model calls use no credits. Service-wide trial capacity may temporarily limit generation; the interface reports when to retry. Unused trial replies expire. Your saved knowledge and approvals remain accessible after the trial ends. No automatic overage charges are made.
Website chat
Website replies require approved public knowledge, an enabled model connection, active trial or paid access, and an allowed website origin. Installation is available after you save a website and at least one approved public answer. A generic order sync API and verified customer-session interface are available; merchants must integrate their own backend and customer login.
Gmail drafts
The mailbox page states whether Gmail connection is configured. You authorize a Gmail account and explicitly click to refresh imported mail, generate a reply and create a Gmail draft. Generation uses the selected email, limited recent thread context and relevant approved public knowledge. Review each draft before saving it. ReplyScope does not send email, monitor the inbox in the background or deliver WhatsApp notifications. Google permissions may include capabilities beyond draft creation; ReplyScope exposes no email-send action.
Disconnecting and support
Disconnecting Gmail removes its saved connection, imported emails and draft records from ReplyScope, while drafts already in Gmail remain. You can revoke Google access separately in your Google Account connections. Contact support.fieldkit@gmail.com for account deletion, data export or questions about any existing payment.
Acceptable use
Use only mailboxes and information you are authorized to access. Do not attempt to access another workspace, abuse the public widget or use the service for unlawful activity. We may restrict misuse or suspend unavailable integrations. Early access does not promise uninterrupted service or replace your review of customer-facing communications.