ReplyScope AI privacy notice · Updated November 9, 2026

Your knowledge, handled deliberately.

Who provides ReplyScope

ReplyScope AI is provided by Yuxuan Cui, trading as Fieldkit Studio. Contact support.fieldkit@gmail.com for privacy and account requests.

Demo and account workspaces

The public interactive demo stores sources, approvals and conversations in your browser. In an account workspace, selecting Save workspace sends the displayed sources, knowledge and business-data snapshot to our server and stores them with your account. Only upload information you are authorized to use.

Sign-in and trial records

Sign in with ChatGPT supplies your site-specific user identifier and contact information. We store your business profile, workspace configuration, trial start and expiry, and usage counters. Eligible workspaces receive up to 25 completed AI replies over 7 days. Trial usage is associated with your sign-in identity so creating or resetting a workspace does not restart it. Payments are currently paused; creating a workspace does not collect card details or start a subscription.

Generating website replies

When live AI is enabled, the server sends the question, limited recent conversation history and relevant approved public knowledge to DeepSeek. Order lookups use stored records directly after the merchant’s backend verifies a customer session. Only that customer’s matching order status, carrier, tracking and arrival estimate are returned. An order number or typed email alone does not grant access. Order lookup turns are excluded from later model conversation history. Replies and source references are shown to the visitor or account owner.

Connecting Gmail

Gmail connection is available only after the site owner has configured it and you authorize access through Google. When you click Refresh inbox, ReplyScope reads a bounded set of recent inbox emails and stores imported message content in your account. When you click Generate reply, it reads the selected conversation and sends the selected email text, limited recent thread text and relevant approved public knowledge to DeepSeek. Attachments are not read. There is no background inbox monitoring or automatic email sending.

Gmail storage and draft creation

OAuth access and refresh tokens are encrypted before they are stored in the Cloudflare D1 database. Imported email content, generated or saved edited draft text, source references and draft status are also stored in D1 with your workspace. Unsaved edits remain in memory on the current page. Clicking Save to Gmail Drafts creates a reply draft in the connected Gmail account. ReplyScope never sends the draft; you review, edit and send it in Gmail. Disconnecting removes the saved connection, imported emails and local draft records from ReplyScope. Drafts already created in Gmail remain there. You can separately revoke access through Google Account connections.

Public content and embeds

You choose which knowledge is public. Approved public answers can be disclosed to website visitors. The live embed identifies your workspace and reads current approved scope from the server. The demo embed contains a snapshot of the public answers you copied. Revoking live approval changes future responses; it does not recall messages already delivered or remove old demo snippets copied elsewhere.

Order connections

Merchants can upload order snapshots or sync order IDs, customer emails, status, carrier, tracking, arrival estimates and update times. Connector tokens and temporary customer-session tokens are stored as hashes. Customer sessions expire within 15 minutes; replacing or disconnecting the server token revokes them. Merchants are responsible for verifying customer identity before requesting a session and keeping records current.

Providers and retention

Hosting and database infrastructure process account records and ordinary request logs. Google processes authorized mailbox operations, and DeepSeek processes the text supplied for reply generation. Saved workspace records remain until you replace them or request deletion. Disconnecting Gmail removes mailbox records as described above; account and usage records remain. We do not sell uploaded knowledge or customer conversations.

Your controls

You can inspect sources, edit or revoke knowledge, replace your saved workspace and disconnect Gmail. For account deletion or data export, email support.fieldkit@gmail.com from the address associated with your account. Do not upload passwords, API keys, card numbers or unnecessary customer records.